Privacy Policy
Last updated: 2 November 2026
Banrock Plumbing respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage our plumbing and hot water services.
Our website is https://banrockplumbing.com.
1. Information We Collect
We may collect personal information when you contact us, request a quotation or use our services.
This information may include:
- Your name and contact details, including phone number and email address.
- Your suburb, property address and service location.
- Details about your plumbing or hot water enquiry.
- Photographs, documents or other information you choose to provide.
- Information relating to quotations, invoices, payments and completed work.
- Correspondence relating to service enquiries, warranty matters and customer support.
Our website may also collect limited technical information, such as your IP address, browser details and website usage information.
We aim to collect only the information reasonably necessary for our business activities.
2. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for quotations.
- Assess plumbing and hot water service requirements.
- Arrange appointments and complete agreed work.
- Prepare quotations, invoices and business records.
- Communicate about installations, repairs and warranty enquiries.
- Coordinate with suppliers, contractors and authorised service providers when necessary.
- Maintain and improve our website and services.
- Meet applicable legal, taxation and record-keeping obligations.
We do not sell customer contact information to third parties.
3. Website Contact Forms and Attachments
Our website uses Contact Form 7 to receive customer enquiries.
When you submit an enquiry, the information you provide is sent to Banrock Plumbing for review and response.
If you attach photographs or documents, these may be used to help assess the work required, identify existing equipment or prepare a quotation.
Please avoid including unnecessary sensitive personal information in your enquiry or attachments.
4. Sharing Your Information
We may share relevant information with third parties where reasonably necessary to provide our services.
These may include:
- Product suppliers and manufacturers.
- Licensed electricians and other contractors involved in agreed work.
- Authorised warranty and service agents.
- Website hosting, email and technology service providers.
- Professional advisers and regulatory authorities where required.
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
We do not sell or rent customer information for unrelated marketing purposes.
5. Website Cookies and Third-Party Services
Our website may use cookies and similar technologies to support website functionality, security and performance.
These may include cookies associated with:
- WordPress website functionality.
- Website security and spam prevention.
- Contact form operation.
- Website performance and visitor analytics, where enabled.
Some website services may be provided by third-party technology providers, including our website hosting and security services.
These providers may process certain technical information as part of delivering their services.
You can manage or restrict cookies through your browser settings, although some website functions may be affected.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure.
Information may be held in business email accounts, electronic business records and systems used to manage our services.
Access to customer information is limited to those who reasonably require it for business purposes.
We retain personal information for as long as reasonably necessary for legitimate business purposes, warranty matters and applicable legal or record-keeping obligations.
When information is no longer required, we take reasonable steps to securely dispose of it or remove identifying details where appropriate.
7. Overseas Data Processing
Some third-party technology providers used by our website or business may process or store information outside Australia.
The location of processing depends on the relevant provider and service configuration.
Where reasonably practical, we take privacy and security considerations into account when selecting services that handle customer information.
8. Accessing or Correcting Your Information
You may contact Banrock Plumbing to request access to personal information we hold about you or to ask for inaccurate information to be corrected.
We may need to verify your identity before responding to certain requests.
We will consider requests in accordance with applicable privacy laws and reasonable business requirements.
9. Privacy Enquiries and Complaints
If you have questions or concerns about how Banrock Plumbing handles personal information, please contact us.
Banrock Plumbing
Ellenbrook, Western Australia
Phone: 0447 081 768
Email: tom@banrockplumbing.com
Website: https://banrockplumbing.com/contact/
We will review privacy concerns and respond as soon as reasonably practical.
If you remain dissatisfied and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner, you may contact the OAIC at https://www.oaic.gov.au.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal requirements.
The latest version will be published on this page, with the date of the most recent update shown above.